Contact Us

Sacramento Steps Forward is not a direct housing or shelter provider. Due to the high volume of messages we receive, emails or voicemails seeking housing or shelter resources will not be returned.


If you are looking for information on how to access housing or shelter resources, please call 2-1-1.


If you have a general inquiry, direct it here. Inquires about our COVID-19 response can be directed here.


Frequently asked 2-1-1 questions


What is 2-1-1?

Dial 2-1-1 for free, 24-hour social, health and disaster services information. 2-1-1 is a one-stop source of information for people looking for community services and resources, especially for those who need essential services, such as food, shelter, counseling, employment assistance, and more. 2-1-1 is confidential and available in more than 200 languages and dialects.

Like 9-1-1 for emergency services, 2-1-1 has been set aside nationally by the Federal Communications Commission for the public to more easily access community information. 2-1-1 is also a central resource for community information during and in recovery from disasters.

There are more than 1,600 programs and services in the Sacramento 2-1-1 database.


Who can call 2-1-1?

  • 2-1-1 Sacramento is for everyone:
  • Families seeking services for their children
  • Seniors seeking information about financial scams
  • Employers seeking support resources for their employees
  • Laid-off workers struggling to feed their families
  • Disaster victims seeking loved ones, housing, food, counseling
  • Teachers, clergy, and agency staff seeking help for their clients


What if there are issues reaching 2-1-1?

Please be advised that you (or the individual attempting to make this call) should use the 2-1-1 toll-free line 916-498-1000, still pressing #8 then #2.


Who answers 2-1-1 calls?

2-1-1 calls are answered by an Information and Referral Specialist. Specialists are trained in navigating the maze of human service agencies and programs. Non-English speaking callers are assisted by a bilingual specialist or seamlessly through a telephone interpreting service with access to interpreters in more than 200 languages and dialects. 2-1-1 also provides application assistance for CalFresh benefits over the phone.

Do you have other questions?

Find out more about 2-1-1 here.